Frequently Asked Questions

When is the best time to start planning for a move?

Careful and thorough planning is key to a successful, stress-free move. Ideally, it begins by meeting with one of our experienced project managers 3-6 months prior to your relocation.


Why hire a professional mover?

By putting your move in the hands of an experienced commercial moving company, you will save time, stress and energy. A qualified professional mover has the expertise to efficiently plan for your move and every contingency that may arise. They have the personnel and equipment to securely and efficiently handle everything from basic office equipment to the most delicate specialized laboratory and technology equipment.


Sterling Office Movers has over 20 years of experience in the commercial moving industry.
We specialize in the needs of corporate, healthcare, academic, manufacturing, technology, and biotech, organizations.

We are a single source solution and can we meet all of your general office and industry specific, relocation needs. Our wide variety of services and attention to detail ensures that every facet of your job can be handled by Sterling, and it will be done with an unmatched level of quality and expertise. In addition to relocation, we offer modular furniture installation, racking and caging, computer disconnect/reconnect, long and short term storage, and clean-up of vacated spaces.

We have on average, 80 full time employees and with our permanent part time staff, that number often increases to 120 during peak moving times. This gives us the flexibility to handle multiple, large projects at any time including nights and weekends. We have the staff and equipment to meet your needs when it is best for your organization and we never hire temporary labor.


How do I find a mover? What questions should I ask?

It is important to hire a reputable mover you can trust to make your move successful and as easy as possible.  Get at least 3 estimates so you can compare prices and services being offered. Remember, the least costly estimate may not end up being that if the company cannot offer you the services you require. Some questions to consider:

•     Can the mover accommodate your schedule? Can they move at nights or weekends if you need it?
•     Can they meet all your requirements? What services can they provide?
       •     Packing/unpacking?
       •     Special crating?
       •     Disconnecting and reconnecting computers and telephone equipment?
       •     Furniture installation?

•     Capacity: “How many, trucks and how much equipment do you have and what will be utilized
       during the move?
•     Personnel: “How many people will be assigned to your job? Will they be employees or 
       temporary labor? Are they trained and experienced?
•     Can the mover provide a thorough, updated list of references?

How is a moved planned?

The initial, no obligation, meeting with our sales associate allows us to gain an understanding of all the specific services involved in your move and assess the size of the project in order to provide a detailed estimate of all the costs.

During the planning phase, there are a number of in-depth, meetings covering all aspects of the move and tailored for the needs of your business. Dates and time lines are set to minimize disruption to your day-to-day operations and inventories are created to ensure all items are moved and relocated correctly.

Between these meetings, your project manager will always be available to address questions or concerns that arise, giving you constant communication and peace of mind through the entire process.
 

What Happens During the Physical Move?

Just prior to moving day, your project manager will arrive with a skilled team to prepare both the existing space and your new building: all traffic areas, including all flooring, walls, corners, doors, and elevators, are carefully protected. They will pack and unpack offices as planned during the pre-move meeting process. Other critical aspects of the move include:

•     Prepare the new space
•     Label & code all items
•     Disconnect, move, and reconnect all office technology
•     Break down and reinstall equipment: office furnishings, shelving, and industrial racking      
      or caging, hanging white boards, pictures, etc.
•     Secure transportation
 

How will my sensitive and high value valuable items be handled?

During the planning process, we will identify these items so we can prepare and determine the necessary steps to protect them. In addition to using sturdy plastic crates which provide greater protection then traditional cardboard boxes, and quilted padding and cushioning materials, we also have the ability to do custom crating of high value items.  Our thorough tracking and security ensures that any sensitive files are safely transported to their new location.


Is there insurance that covers my items?

Yes!  Sterling Office Movers fully insures every move, and every move is offered an option of additional insurance. Proof of insurance is provided to every customer.


How should the old space be left after the move?

An often overlooked, but important part of the moving process is returning the now empty space back to the condition required by the terms of the old lease. We can return the space to simple “broom clean” conditions and repairing holes in drywall to a providing a variety of other decommissioning services ensuring that your company receives its security deposit and is not charged hold over penalties and fines.

Any excess furniture you no longer need can be disposed of and recycled properly following our green initiative. We often find non-profit charitable organizations that need and can greatly benefit from these items.